I stumbled onto Eric Karjaluoto's post on How to disarm 10 difficult client observations/requests today. It's a fun read which I found myself nodding along too. His take on the responses to give are good and can be easliy adapted to your style of client interaction. I found this in Laura Carlson's Web Design Update email. I've dropped a lot of email newsletters (RSS feeds is the way I normally keep up with industry news) but I've kept with Laura's email - some of it duplicates the blogs I read anyway but every issue has something like Eric's' post that I might never have found. Do yourself a favor and give her email a go.
Technorati tags: "problem clients", "web design update", industry, web
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